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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Susie Crosby

September 4, 2026

5  out of  5
rating by Susie Crosby
"Melissa was very helpful and was so kind to help me with switching out my insurance from my car to my truck. I needed it done that day and she went above and beyond to get it done for me. I highly recommend her for all your questions and insurance needs!"
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l c

September 2, 2026

5  out of  5
rating by l c
"Melissa with Brian Maddox’s State Farm office helped me with quotes over the phone. I sent pictures via text and she responded very quickly. I already have home and auto with them. I highly recommend this agent , and Melissa. They will take good care of you !"
We responded:
"Thank you so much for the kind words and 5 star review! I’m so glad we were able to help you get the coverage that you needed. My team and I look forward to taking care of you!"
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Madison Van Tassell

September 2, 2026

5  out of  5
rating by Madison Van Tassell
"Melissa is by far the best agent! She has taken care of my parents and my self for many years and now she’s taking care of my fiance and I! She’s always quick with her responses and helping us out with anything we need! 10/10 recommend!"
We responded:
"Thank you for taking the time to leave this review! Melissa is passionate about providing great service, and we’re thrilled to hear how well she’s supported you, your parents, and now your fiancé and you. We’re always here if you need anything—thank you again for the recommendation!"
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nikkie decker

September 2, 2026

5  out of  5
rating by nikkie decker
"I had question and Hailey explained it well!"
We responded:
"Thank you for the 5-star review! We’re glad Hailey was able to help answer your question and explain everything clearly. We appreciate you!"
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Angela Yates

September 1, 2026

5  out of  5
rating by Angela Yates
"Ms. Melissa L. Reynolds has been our agent of contact for many years. Her consistency of work ethic is outstanding! Having someone who knows me by name, and keeps their word, by carrying out what they said they would do, is gold."
We responded:
"Thank you for your thoughtful review! We’re truly grateful for your long-time trust and for sharing what Melissa means to you. It’s wonderful to hear that her consistency, follow-through, and the personal attention she provides have made such a difference over the years. We’re lucky to have you as a State Farm customer—thank you again!"
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T J

September 1, 2026

4  out of  5
rating by T J
"Melissa set up a new policy for my mom and did a great job! Thanks so much."
We responded:
"Thank you for the kind review! We’re happy Melissa was able to help with your mom’s new policy and make the process smooth. We appreciate y'all!"
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Terre McCord

September 1, 2026

5  out of  5
rating by Terre McCord
"I appreciated Hailey's quick response to my call and updating information for me and offering other services if I needed them."
We responded:
"Thank you so much for your kind review! We’re glad Hailey was quick to respond, helped update your information, and let you know about other services you may need. We truly appreciate you choosing State Farm!"
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Tim Moreland

September 1, 2026

5  out of  5
rating by Tim Moreland
"I called this morning and Hailey was most helpful and she explained everything perfectly. Thanks State !Farm"
We responded:
"Thank you for the 5-star review! We’re glad Hailey was able to help and explain everything clearly when you called this morning. We appreciate your support and are here for you anytime—thanks for choosing State Farm!"
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Susan Layrock

September 1, 2026

5  out of  5
rating by Susan Layrock
"Hailey was so kind to explain to me, that this was not a scam that we opened on our phones! She was friendly, and I am so glad that she came to work yesterday!"
We responded:
"Thank you for the kind review! We’re glad Hailey was able to explain everything clearly and reassure you that these dividend payments are legitimate. It means a lot that you felt supported—our team is grateful you reached out!"
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Sherry Harrison

August 31, 2026

5  out of  5
rating by Sherry Harrison
"Our experience of searching for home and auto insurance was daunting until we met Teresa at State Farm. She helped us get what we needed and explained things where we could understand efficiently. We switched to State Farm. Now we have convenient local representatives."
We responded:
"Thank you so much for your review! We’re really glad Teresa could make your home and auto insurance search feel less daunting and help you find the coverage you needed. We truly appreciate your switch to State Farm—and we’re excited to support you with convenient local service!"
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Wayne Milner

August 31, 2026

5  out of  5
rating by Wayne Milner
"Teresa, at Brian Maddox Insurance Agency in Searcy, did a fantastic job helping me get the insurance I need plus at a great price. She was very friendly and helpful."
We responded:
"Thank you for the great review! We’re so happy to hear that Teresa was able to help you find the insurance you needed at a great price. We’ll be sure to share your kind words with her—she’ll love knowing it made a difference!"
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Teresa Hanney

August 31, 2026

5  out of  5
rating by Teresa Hanney
"Teresa was great to work with. She made sure that I received the best quote."
We responded:
"Thank you for your wonderful review! We’re thrilled to hear that Teresa was great to work with and made sure you received the best quote. We truly appreciate your kind words and the opportunity to help you!"
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Dakota Ellis

August 19, 2026

5  out of  5
rating by Dakota Ellis
"Leslie was very helpful in helping us get insurance coverage. We were covered same day with a competive quote. Reccomend!"
We responded:
"Thank you for the great review! We’re thrilled to hear Leslie was able to help you get coverage quickly—and that you were covered the same day with a competitive quote. We truly appreciate your recommendation!"
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Karen Gardener

August 19, 2026

5  out of  5
rating by Karen Gardener
"State Farm in searcy is the go to place for all your insurance needs with Hailey and Brian Maddox very family friendly"
We responded:
"Thank you so much for the wonderful review! We’re so happy to hear you feel confident in choosing State Farm in Searcy—and that Hailey has made it a friendly, family-first experience for you. We truly appreciate your trust and support!"
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Brittany Cook

August 19, 2026

5  out of  5
rating by Brittany Cook
"They were very nice and answered the questions I needed answered!"
We responded:
"Thank you for your kind review! We’re glad we were able to answer the questions you had and that the process was helpful. We appreciate your trust in our team!"
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Nichole Johns

August 15, 2026

5  out of  5
rating by Nichole Johns
"Hailey has helped me multiple times. She is so sweet, helpful, and explains things well. Anytime I have a question or a problem I know i can count on her. Thanks for all you do."
We responded:
"Thank you for your kind review. We’re thrilled to hear Hailey has been able to help you multiple times—and that you feel supported with her friendly attitude and clear explanations. We really appreciate your trust and your recognition of all her hard work. Thanks again!"
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Misty Goss

August 12, 2026

5  out of  5
rating by Misty Goss
"Hailey was fantastic today. She listened to my dilemma and had my issue solved within minutes! Ive been with Brian Maddox's team for years and have always been treated respectfully. They are efficient and reliable! Very happy with this service."
We responded:
"Thank you for your thoughtful review! We’re thrilled to hear Hailey listened to your concerns and had your issue resolved within minutes. It also means a lot to know you’ve been with our team for years and have always felt respected—your continued trust is greatly appreciated. We’ll be sure to share your kind words with Hailey and the team. Thanks again for choosing us!"
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Cody Nation

August 12, 2026

5  out of  5
rating by Cody Nation
"Ms. Melissa made my bond process so much easier"
We responded:
"Thank you for the 5-star review—I'm glad Melissa was able to make your bond process easier. We truly appreciate your feedback!"
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Love Bug

August 12, 2026

5  out of  5
rating by Love Bug
"Melissa was a huge help and was super nice! She explained everything so wonderfully and was just the best! My favorite insurance lady by far!!"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear Melissa was a huge help and that she took the time to explain everything clearly. Your kind words truly mean a lot—we’ll be sure to share this with her."
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Audra Chapmon

August 11, 2026

5  out of  5
rating by Audra Chapmon
"Melissa Reynolds is very down to earth and just a genuinely sweet person. Anytime I have ever called needing her to address a problem, she is always very sympathetic and understanding. Melissa always has a cheerful demeanor and never acts like you are bothering her when you call. Excellent work, Melissa!"
We responded:
"Thank you for this wonderful review. We truly appreciate your kind words. It means a lot to know you feel supported, understood, and that Melissa’s cheerful, down-to-earth approach comes through every time you call. We’ll be sure to pass along your feedback—thanks again for recognizing her excellent work!"
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Beverly Lowery

August 11, 2026

5  out of  5
rating by Beverly Lowery
"Hailey,thank you for getting me the information so fast that I was needing. You are awesome!!"
We responded:
"Thank you for your kind review! We're glad Hailey could get you the information quickly and help you out. Thank you for your business!"
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Doyle Patterson

August 5, 2026

5  out of  5
rating by Doyle Patterson
"Ms. Hailey very professional."
We responded:
"Thank you for your 5 star review! We're so glad to hear you had a great experience with Hailey. Providing professional, friendly service is always our goal, and we truly appreciate your support!"
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Renee Fry

August 5, 2026

5  out of  5
rating by Renee Fry
"Hailey is super sweet and very helpful!!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Hailey was able to provide helpful service and make your experience a positive one. We truly appreciate your support and are grateful for the opportunity to help with your insurance needs!"
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Paula Ball

August 5, 2026

5  out of  5
rating by Paula Ball
"Brian calls to review our insurance policies to make sure it is still covering our needs. Very please with the services."
We responded:
"Thank you so much for your kind review! We're grateful you took the time to share your experience. Taking time to review your coverage and make sure it still meets your needs is something we truly value. We appreciate your trust, and we're always here whenever you need us!"
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Jennifer Hipp

August 5, 2026

5  out of  5
rating by Jennifer Hipp
"Melissa is so sweet and helpful! She always takes care of us and gets us in and out of the office quickly! We have loved our experience here!"
We responded:
"Thank you for your kind review! We’re thrilled to hear Melissa has been sweet, helpful, and always takes great care of you—especially with making check-ins and visits quick and easy. We truly appreciate your trust and are so happy you’ve loved your experience with us!"