State Farm® Insurance Agent Brian Maddox
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael McSpadden
December 2, 2025
5
out of
5
rating by Michael McSpadden
"Melissa is always a great help!"
We responded:
"Thank you for taking the time to leave us a review! We are glad that Melissa has been able to assist you with your insurance needs! We appreciate the 5 star rating!"
Susie Clairday
December 2, 2025
5
out of
5
rating by Susie Clairday
"I have a long history with State Farm and am very happy with the service Brian’s office provides. Peggy has always been my go to person and has taken care of all my insurance needs! She’s very easy to talk to and has many years experience with State Farm."
We responded:
"We appreciate your business Susie and thank you for your loyalty to our agency and State Farm! Peggy has been providing "good neighbor" service for a long time! Thanks for the 5 star review!"
Darci Barber
December 1, 2025
5
out of
5
rating by Darci Barber
"Couldn’t reccomend enough Brian and Melissa enough. Quick quote and insurance coverage within hours of request! Thank you!!"
We responded:
"We are so excited to have you as a customer in our agency! Thanks so much for the 5 star review!"
doc
December 1, 2025
1
out of
5
rating by doc
"I wouldn't trust them and if you do use them watch what they do"
We responded:
"UPDATE: We have received no response from this individual regarding his review. We also are fairly confident that this is not a customer of our agency. Based on his other negative reviews of local business, we can only conclude that this was a random spam review. It has been reported to Google. Hello Doc, we would be interested in hearing more about your specific situation to help better understand your comment. Our team has over 90 years of insurance experience and are dedicated in making sure our customers are taken care of with the utmost integrity. Thanks and have a great day! We look forward to hearing from you."
Alvaro Díaz
November 18, 2025
5
out of
5
rating by Alvaro Díaz
"State Farm takes good care of our policies! Thank you Peggy Sullivan!"
We responded:
"We appreciate your business Alvaro and thanks for the great review! Peggy loves serving our customers and making sure they are taken care of!"
bmwdave44
November 18, 2025
5
out of
5
rating by bmwdave44
"Melissa Reynolds Has a Great attention to detail. She always is super helpful and prepared to handle all of my insurance needs. I love her proactive approach!"
We responded:
"Thank you for taking the time to send us feedback! We are so glad you had great customer service experience with Melissa! Thank you for the 5 star rating!"
Mandy Taylor
November 18, 2025
5
out of
5
rating by Mandy Taylor
"Recently made a claim at Brian Maddox State Farm. Thankful for Peggy Sullivan who was a big help."
We responded:
"I'm so glad to hear about your positive experience with Peggy! We appreciate your loyalty to our agency and to State Farm! "
james simkins
November 17, 2025
5
out of
5
rating by james simkins
"They’re great"
We responded:
"Thank you James! Our team strives to live up to our "good neighbor" reputation every day! We appreciate you and thanks for the 5 star review!"
Cheyenne Kennedy
November 12, 2025
5
out of
5
rating by Cheyenne Kennedy
"Melissa was excellent to work with. She was very informative and patient with the problems that we ran into."
We responded:
"Thank you so much for the review Cheyenne! I'm so glad that Melissa was able to help you! Our agency strives to provide our customers with the best experience possible! We appreciate your business and the 5 star rating!"
Donna Chandler
November 12, 2025
5
out of
5
rating by Donna Chandler
"Brian Maddox-State Farm Insurance is a good insurance agency. Anytime I need service or assistance, Melissa Reynolds is always willing and able to take care of my need."
We responded:
"Thank you Donna for the kind remarks about our agency and your experience with Melissa! We appreciate your business and taking the time to provide us with feedback! Thank you for the 5 star review!"
Christina Richey
November 10, 2025
5
out of
5
rating by Christina Richey
"I really appreciate Melissa for helping me with my insurance."
We responded:
"Thank you for taking the time to review our agency Christina! We love helping our customer and making sure they are taken care of. We appreciate your business!"
Melissa Blood
November 10, 2025
5
out of
5
rating by Melissa Blood
"I would just like to say that I was very impressed with the way Teresa Mason handled all my insurance business. It was so pleasant and easy, you don’t find that just anywhere. I am so thankful that I have made the move to State Farm and that Teresa Mason is handling all my insurance needs. All I have to do is ask her to do something for me and she gets it done. What an amazing asset to your company."
We responded:
"We are so thrilled that you had such an amazing experience with Teresa at our office! Thank you for choosing State Farm and we look forward to serving you! We appreciate the 5 star review!"
Janell Moise
November 6, 2025
5
out of
5
rating by Janell Moise
"Can’t share enough of how pleasant and easy moving our stuff to State Farm has been! MELISSA REYNOLDS at Brian Maddox’s office is WONDERFUL! If you need someone who is knowledgeable, friendly, personable & efficient then you need to contact her! She took her time with us and was extremely patient while we got everything tweaked how we needed. 100/100 recommend this office. I can call or email her at anytime and she will get me whatever is needed."
We responded:
"So wonderful to hear of your postive experience in our office with Melissa! We look forward to taking care of you and your family!!"
mike roetzel
November 6, 2025
5
out of
5
rating by mike roetzel
"Melissa Reynolds is the best in the business! She goes above and beyond for her customers! I have had state farm insurance since 1991."
We responded:
"Thank you for your loyalty Mike! We appreciate your continued trust in our agency and State Farm!"
Jim Shelton
November 5, 2025
5
out of
5
rating by Jim Shelton
"Asked for detailed quotes. They were provided in a timely manner. Compared with other quotes and chose State Farm. Went to the office to get coverage. Quick and smooth."
We responded:
"So glad that Teresa was able to to get your insurance switched over to State Farm. We look forward to taking care of you! Thanks for the 5⭐️ review!"
Danny Spears
November 5, 2025
5
out of
5
rating by Danny Spears
"Ms.pegge did an outstanding job today I got all my questions answered. Great visit."
We responded:
"Thanks for the kind words Danny! We appreciate you! Thank you for the 5⭐️ rating!"
Rachel Hastings
November 5, 2025
5
out of
5
rating by Rachel Hastings
"Melissa Reynolds is the best, always helpful and goes above and beyond for my family."
We responded:
"Thank you, Rachel! I'm so happy to know you've been with us for several years and that Melissa has been your go-to for any questions. She truly does an outstanding job! We're here for any future needs you may have."
Teresa Pratt
November 5, 2025
5
out of
5
rating by Teresa Pratt
"Melissa Reynolds went far above to help me, anytime I needed her she was there and one of the sweetest ladies in the office, and Brian Maddox I will always use your services mainly because of pricing and I feel comfortable at your office but some how Melissa Reynolds makes me feel special."
We responded:
"We appreciate you Teresa and thank you for allowing us to take care of you! We are so thankful for your loyalty to our team and to Star Farm! "
Ellis Rampy
November 5, 2025
5
out of
5
rating by Ellis Rampy
"Melissa and the State Farm team are fantastic to work with! It’s always an easy experience with great communication. Can’t recommend them enough!"
We responded:
"Thanks for the 5 ⭐️ rating Ellis! We are so glad you have a great experience with our team! We appreciate you!"
Randy English
November 5, 2025
5
out of
5
rating by Randy English
"Melissa and Peggy were very helpful with our bond insurance. We highly recommend paying them a visit."
We responded:
"Thank you for the kind words Randy! We appreciate your positive feedback and the 5 ⭐️ rating! Thanks for the recommendation!"
Mickayla Crisler
November 5, 2025
5
out of
5
rating by Mickayla Crisler
"State Farm has always handled all business I’ve bright them exquisitely. I always call for Melissa Reynolds specifically by name, she’s the girl that keeps me taken care of!!"
We responded:
"Thank you Mickayla for the 5 ⭐️ review! We appreciate your business!"
Tommy Whittington
October 29, 2025
5
out of
5
rating by Tommy Whittington
"Peggy has always has took care of the problem with insurance, great service!!!!"
We responded:
"Thanks Tommy! We appreciate your business and continued trust in our agency!"
Devin Ramer
October 29, 2025
5
out of
5
rating by Devin Ramer
"I recently had a car accident and Melissa Reynolds made the whole claims process go smoothly. Great representative and great service. Thank you Melissa"
We responded:
"Thank you so much Devin for your kind words and 5 star rating! We’re thrilled to hear that your claim experience was smooth and satisfactory. Providing excellent service and support to our clients is our top priority, and your feedback means a lot to our team. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your trust in us!"
Tori Edwards
October 21, 2025
1
out of
5
rating by Tori Edwards
"Every single time my husband goes in this place they set our insurance at one thing and then the next month it shoots up to something else. These people con you with a good price to reel you in then jack the price. Every person in the place will tell you something different. No integrity. We will never use them again and we can’t wait to switch from these liars."
We responded:
"Hey Tori, I'm sorry to hear about your experience but I think you may have us mistaken with another office. We have looked in several different places and do not show you as a customer with our agency. It is possible that you are with another agent in town. There are 5 agents in our town. I'd be happy to discuss this with you and see where your current insurance policies are. My team and I go above and beyond to help our customers and get their questions answered. In fact, we were just voted Best Insurance Agency in Searcy for the 6th year in a row. Please give me a call to discuss. Thanks! * NOTICE: THIS REVIEW HAS BEEN REPORTED TO GOOGLE *"
Denisse Robertson
October 11, 2025
5
out of
5
rating by Denisse Robertson
"Came in looking for home insurance for my new house and left so relieved and satisfied with the insurance quote I received. Melissa was so down to earth and very knowledgeable. I look forward to continuing business with them."
We responded:
"We are so glad you had a great experience with our team! Thank you for choosing State Farm and our agency!"