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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tammy Garrett

Tammy Garrett

May 28, 2025

5  out of  5
rating by Tammy Garrett
"I have been with Brian and the team for many years, they are home to me....... Much ❤️ to them. Mrs. Peggy is a sweetheart....she helps me all the time.... You gotta see Mrs.Peggy for all your ins needs. Shout out to Melissa......you rock girl!"
We responded:
"Thank you for the 5-star review Tammy! We appreciate you letting us take care of your insurance needs!"
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Jeanie Peppers

May 28, 2025

5  out of  5
rating by Jeanie Peppers
"Very prompt and courteous today! Laurel and Leslie!"
We responded:
"Thank you, Jeanie, for your kind words! I'm glad to hear that Laurel and Leslie provided you with prompt and courteous service. We're here to assist with any of your insurance needs, so feel free to reach out anytime!"
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Don Ripka

May 21, 2025

5  out of  5
rating by Don Ripka
"Ms Peggy was extremely helpful and has always been! She has been patient and very informative. Brian has some good help !"
We responded:
"Hey, Don! Thanks for letting us know that Peggy has been patient and informative throughout your experience. She’s a valuable part of the team, and I’m glad you’ve had such solid support. "
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Dee Williams

May 16, 2025

5  out of  5
rating by Dee Williams
"Always has the answer- ready to help"
We responded:
"Thank you, Dee, for your wonderful feedback! I'm glad to know that our team is always ready to assist and provide the answers you need. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Mary Chapman

May 15, 2025

5  out of  5
rating by Mary Chapman
"Staff is kind and courteous and always gets me seen as soon as possible even Mr. Maddox himself jumps in to help."
We responded:
"Thank you, Mary, for sharing your experience! I'm glad to hear that our team's kindness and prompt service have made a positive impression. It's wonderful to know that even I could assist you personally. If you ever need anything else, please feel free to reach out."
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DENISE BINGHAM

May 13, 2025

5  out of  5
rating by DENISE BINGHAM
"Peggy provided great service with a great depth of knowledge. Always a friendly face. Brian isn't paying her nearly enough."
We responded:
"Thank you, Denise, for sharing your thoughts! I'm glad to hear that Peggy's service and expertise made such a positive impact. Her friendly demeanor is indeed a wonderful asset to our team."
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Ben Brock

May 13, 2025

5  out of  5
rating by Ben Brock
"Melissa Reynolds at Brian Maddox State Farm has always been extremely helpful since I have been working with her. She has helped when I lived in Searcy more than 3 years ago and has helped me remotely with renters and car insurance now that I live in Jonesboro. She responded to my most recent message in only 6 minutes! She is prompt, friendly, and more than willing to help with any question I may have. Anyone would benefit from doing insurance with Melissa and Brian Maddox State Farm!"
We responded:
"Thank you, Ben, for sharing your experience! I'm glad to hear that Melissa has been consistently helpful and prompt in assisting you with your insurance needs. It's wonderful to know that her friendly and responsive service has made a positive impact. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Kathy Perryman

May 5, 2025

5  out of  5
rating by Kathy Perryman
"The staff are so nice, and friendly, and d what they can to help,"
We responded:
"Hey, Kathy! It makes our day hearing that you’ve had a good experience with my team—they really do care about being helpful and easy to work with. It means a lot to have your support."
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Cathy DeCamara

April 23, 2025

5  out of  5
rating by Cathy DeCamara
"I am moving to Arkansas very soon, and was in need of home owners insurance and car insurance. She was the sweetest and most helpful with a bundle I saved $50.00 dollars on my car insurance alone! Thank you Theresa and State Farm."
We responded:
"Thank you, Cathy, for your wonderful feedback! I'm delighted to hear that Theresa was able to assist you with your insurance needs and help you save on your insurance. If you have any more questions or need further assistance as you move to Arkansas, feel free to reach out. Safe travels and best wishes on your move!"
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anthony eaves

April 9, 2025

5  out of  5
rating by anthony eaves
"Great experience. Laurel was very helpful."
We responded:
"Thank you, Anthony! I'm glad to know you had a great experience. Laurel's helpfulness is truly appreciated, and we're grateful to have her on our team!"
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Scotty Poe

April 9, 2025

5  out of  5
rating by Scotty Poe
"Incredible experience, great customer service! Melissa Reynolds is a great insurance agent!"
We responded:
"Thank you, Scotty, for sharing your positive experience! I'm happy to hear that Melissa provided you with great customer service!"
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Peggy Sullivan

April 2, 2025

5  out of  5
rating by Peggy Sullivan
"In all the years with State Farm , I have been well pleased with any claims or service work I have encountered, As a team member with Brian Maddox , I am proud of the customer service we have provided and the Agent; Brian , shows he really cares about us and his clientele !!!"
We responded:
"Thank you, Peggy, for the fantastic rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help!"
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vivian hill

April 2, 2025

5  out of  5
rating by vivian hill
"We have been with State Farm in Searcy for over 40 + years. We can always count on Peggy for any of our insurance needs. She helped train our daughter Melissa years ago. Brian Maddox State Farm and staff have always gone the extra step."
We responded:
"Thank you, Vivian, for your wonderful feedback! I'm delighted to hear about your long-standing relationship with our office. Peggy's dedication and the extra steps our team takes are truly appreciated. If you ever need assistance, we're here to help!"
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Shara Johnson

April 1, 2025

5  out of  5
rating by Shara Johnson
"Peggy is great to work with and is so knowledgeable!"
We responded:
"Thank you, Shara, for your wonderful feedback! I'm delighted to know that Peggy's expertise made a positive impact on your experience. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Katy Burroughs

April 1, 2025

5  out of  5
rating by Katy Burroughs
"Peggy Sullivan has always been the greatest help in my time of insurance needs. She helps with getting me the best coverage for my insurance. She makes one comfortable in asking questions. Thanks Peggy keep up the great work Katy Burroughs"
We responded:
"Thank you, Katy, for your wonderful feedback! I'm happy to hear that Peggy has been such a great help with your insurance needs and that she makes you feel comfortable asking questions. Your satisfaction is our priority, and we're here to assist you anytime."
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Danny Yancey

March 27, 2025

5  out of  5
rating by Danny Yancey
"Brian Maddox State Farm has been a great company for me and my family my agent Melissa Reynolds has been the bestest agent ever I would definitely recommend them for anyone looking for insurance thank you team State Farm"
We responded:
"Thank you, Danny, for sharing your experience with us! I'm delighted to know that Melissa has been such a valuable agent for you and your family. Your recommendation means a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Trent Miller

March 18, 2025

5  out of  5
rating by Trent Miller
"Always answered my questions and was very helpful and understanding with me"
We responded:
"Thank you, Trent, for your kind words! I'm glad we could assist you and provide the help and understanding you needed. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Erica Bradley

February 14, 2025

5  out of  5
rating by Erica Bradley
"I always find our representative, Melissa, to be incredibly helpful and understanding when it comes to our policy. She is always willing to go the extra mile! Our appreciation goes out to Melissa and her team at Brian Maddox's office!"
We responded:
"Thank you, Erica, for sharing your experience! I'm happy to hear that Melissa has been helpful and understanding with your policy needs. Our team is dedicated to providing exceptional service, and it's wonderful to know Melissa is making a positive impact. If you have any questions or need further assistance, we're here to help!"
Profile photo of David Stevens

David Stevens

February 14, 2025

5  out of  5
rating by David Stevens
"Super visit! Helped me get set up."
We responded:
"Thank you, David, for your feedback! I'm happy to know that your visit went well and that we could assist you in getting set up. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Gerald Trammell

Gerald Trammell

February 14, 2025

5  out of  5
rating by Gerald Trammell
"Melissa has always been very helpful with all my insurance needs. I just recently made some updates on my car policies. I appreciate all of Melissa’s help very much!"
We responded:
"Hey Gerald, thank you for taking the time to leave a review! We appreciate the 5 star rating! Peggy takes great pride in providing the best service to our customers!"
Profile photo of Judy Rodgers

Judy Rodgers

February 14, 2025

5  out of  5
rating by Judy Rodgers
"Melissa is awesome to work with ! Very knowledgeable and great asset to the company."
We responded:
"Thank you for the kind words Judy and the 5 star review! We appreciate your business!"
Profile photo of Rachel Hastings

Rachel Hastings

February 13, 2025

5  out of  5
rating by Rachel Hastings
"Great company, been with them for several years now. Melissa Reynolds is always my go to with any questions and does a fantastic job!"
We responded:
"Thank you, Rachel! I'm so happy to know you've been with us for several years and that Melissa has been your go-to for any questions. She truly does an outstanding job! We're here for any future needs you may have."
Profile photo of Janell Moise

Janell Moise

February 13, 2025

5  out of  5
rating by Janell Moise
"Can’t share enough of how pleasant and easy moving our stuff to State Farm has been! MELISSA REYNOLDS at Brian Maddox’s office is WONDERFUL! If you need someone who is knowledgeable, friendly, personable & efficient then you need to contact her! She took her time with us and was extremely patient while we got everything tweaked how we needed. 100/100 recommend this office. I can call or email her at anytime and she will get me whatever is needed."
We responded:
"So wonderful to hear of your postive experience in our office with Melissa! We look forward to taking care of you and your family!!"
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john kahland

February 13, 2025

5  out of  5
rating by john kahland
"Teresa was excellent at completing my insurance needs! Nearly everything was done via phone and email. Superb in every aspect. Easily the best phone experience I’ve had for a business transaction! See Teresa. She is insurance tops!!!"
We responded:
"Thank you, John, for sharing your experience! I'm glad Teresa was able to assist you with your insurance needs so effectively. It's wonderful to know that the phone and email process went smoothly and that you found it to be the best business transaction experience. Teresa truly is a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Lee Carpenter

Lee Carpenter

February 13, 2025

4  out of  5
rating by Lee Carpenter
"Leslie was super great!!"
We responded:
"Thanks so much for the review Lee! We appreciate you letting us know how we are doing! "