State Farm® Insurance Agent Brian Maddox
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Renee Fry
March 11, 2026
5
out of
5
rating by Renee Fry
"Just love Teresa, helped me out alot!!"
Daren Phillips
March 6, 2026
5
out of
5
rating by Daren Phillips
"Teresa did a great job. I highly recommend her and this place of business."
We responded:
"Thank you so much for the 5 star review! We truly appreciate the opportunity to help with your insurance needs. I'm glad you had a great experience with Teresa!"
Alan Gooch
March 5, 2026
5
out of
5
rating by Alan Gooch
"Melissa Reynolds is the best she helped with my Trailer insurance and cars and trucks great to deal with"
We responded:
"We really appreciate the kind review and the 5 stars! It means a lot that you chose our agency to protect what matters most to you. Please don't hesitate to reach out if we can help with anything in the future."
Kennady R
March 5, 2026
5
out of
5
rating by Kennady R
"Melissa Reynolds did an excellent job of helping my wife and me set up our auto policy as well as get our home policy switched over. She made sure that we got was we needed and was in good hands. Her help and service was unbeatable!!"
We responded:
"Thank you for the great review and I'm glad that Melissa was able to help you. Our team works hard to provide the best service possible, and it's always encouraging to hear feedback like this. We're grateful to have you as part of our agency family."
Sherry Williams
March 5, 2026
5
out of
5
rating by Sherry Williams
"Melissa Reynolds @Brian Maddox office is absolutely hands down the best a person can get! Last summer she went more than above and beyond to help me with my roof. This year she has help me with two different car change policies. She will explain everything to you if you dont understand or confused about something. She really cares about her people. You aren't just another customer to her. Brian Maddox, I dont know where you found her but you better hang on to her as an employee because she is a blessing. Thank you Melissa for all that you have done for me!"
We responded:
"We appreciate you taking the time to leave us a great review! So happy to hear about your positive experience with Melissa! Thanks for trusting our team with your insurance."
Jennifer Simpson
February 27, 2026
5
out of
5
rating by Jennifer Simpson
"Teresa was a joy to work with! Very knowledgeable and made the whole process comfortable for me."
We responded:
"Jennifer, I'm so glad that you had a great experience with Teresa! She truly loves what she does and loves helping people protect what is important to them! Welcome to our agency and we appreciate the 5 star review!"
Jimmy Jones
February 19, 2026
5
out of
5
rating by Jimmy Jones
"Melissa welcomed me from the start,I would take all my insurance needs to her if I was you"
Denetria Rettig
February 17, 2026
5
out of
5
rating by Denetria Rettig
"Everyone is so nice and helpful. Melissa is the best! We have been using Brian Maddox since 2008 and they are the best!"
We responded:
"Denetria, thank you so much for taking the time to provide feedback on how we are doing! We appreciate your business! Thank you for your review and 5 star rating!"
Benjamin Martin
February 17, 2026
5
out of
5
rating by Benjamin Martin
"Always professional, quick and attentive!"
We responded:
"Thanks for the feedback Benjamin! We appreciate your loyalty to our agency and to State Farm! We are glad to provide you with the 5 star service!"
Brittany Mears
February 16, 2026
5
out of
5
rating by Brittany Mears
"⭐⭐⭐⭐⭐ Melissa at Brian Maddox State Farm is absolutely the best! Her customer service is unmatched — she always goes above and beyond and has the sweetest personality. When so many companies offer the same products, it’s truly the customer service that sets one apart, and Melissa definitely excels at that. I always know I’m taken care of and in good hands. Highly recommend!"
We responded:
"Hey Brittany, thank you for recognizing our team and specifically, Melissa. We are proud to have such dedicated professionals who truly care about our customers! Thanks for the 5 star rating!"
Jenna Hipp
February 16, 2026
5
out of
5
rating by Jenna Hipp
"Melissa is so kind and helpful! She always gets back to us as soon as possible and does a great job!"
We responded:
"Thanks for the 5 star rating! We love hearing when our team makes a difference! Thank you for taking the time to share your experience - we'll make sure they see this!"
jennifer Santos
February 10, 2026
5
out of
5
rating by jennifer Santos
"I can't imagine doing business with anyone else! Brian and his team have went above and beyond to take care of all our insurance needs for years. Now our kids are using them for their insurance needs to. We know they are being taken care of by the very best!"
We responded:
"Hey Jennifer! Thank you so much for the review! We appreciate the 5 star rating! It is so awesome to see 2nd generation customers from our existing customers! Taking care of families is what we are all about!"
Christin Williams
February 3, 2026
5
out of
5
rating by Christin Williams
"I have been with State Farm for years now and they have absolutely been amazing! Everytime I have an issue or an inquiry Melissa Reynolds has done amazing to help me get what I need! All the way from quotes to bill adjustments to insurance advice. I absolutely love working with her when I need help and she's overall and amazing character! She is by far the best agent I've ever had contact with regarding my insurance and because of her I will continue my support with her agency!"
We responded:
"Thank you so much for the kind review! We appreciate your loyalty as a customer and continued support of our agency! Thanks for the 5 stars!"
Jennifer McIntosh
January 16, 2026
5
out of
5
rating by Jennifer McIntosh
"Go see Melissa for all your needs questions or concerns she is the best"
We responded:
"Jennifer, thank you so much for the kind words and 5 stars! I’m glad Melissa takes great care of you! We’re always happy to help and truly appreciate you choosing our agency."
Paul Gourley
January 14, 2026
5
out of
5
rating by Paul Gourley
"Melissa helped me transfer my policies from Missouri to Arkansas where I've moved. She has been such a pleasure to work with. She had quite a bit of work to do as I was adding and removing policies left and right. She made sure to explain everything and be sure I got the coverage I need. I picked the insurance office to use for my needs. Thanks Melissa"
We responded:
"Thanks for the kind words about Melissa! We appreciate you taking the time to leave us such a great review! Our team is committed to providing excellent customer service, and your feedback means alot!"
Charles Greer
January 14, 2026
5
out of
5
rating by Charles Greer
"Melissa takes care of me every time I come in or call but so does all the others"
We responded:
"Thank you for the 5 star review Charles! We truly appreciate your trust in our agency and are grateful for the opportunity to help with your insurance needs."
Christy Ramsey
January 5, 2026
5
out of
5
rating by Christy Ramsey
"Melissa is amazing to work with! Always quick to respond and has helped me with insurance on several different things. I truly appreciate how dependable and helpful they all are."
We responded:
"Thank you for the kind words Christy! Customer service is our priority and we are so thankful for your continued trust in us. We appreciate the 5 star review!"
Tim Pearson
January 5, 2026
5
out of
5
rating by Tim Pearson
"Mellisa was very helpful in getting my insurance set up on my new truck."
We responded:
"Hey Tim, thanks so much for taking time to leave us a review! So glad that Melissa was able to assist you with your new truck! She loves taking care of our customers!"
Jennifer Clark (Britton/Hughes)
January 2, 2026
5
out of
5
rating by Jennifer Clark (Britton/Hughes)
"Every time I have ever had to deal with insurance it has always been pleasant and they always are willing to help in any way they can!! I LOVE my insurance people!!! Thank you Brian Maddox State Farm, special Thank You to Mellissa Reynolds!"
We responded:
"We love happy customers! Thanks so much for the review and we appreciate your business!"
Michael McSpadden
December 2, 2025
5
out of
5
rating by Michael McSpadden
"Melissa is always a great help!"
We responded:
"Thank you for taking the time to leave us a review! We are glad that Melissa has been able to assist you with your insurance needs! We appreciate the 5 star rating!"
Susie Clairday
December 2, 2025
5
out of
5
rating by Susie Clairday
"I have a long history with State Farm and am very happy with the service Brian’s office provides. Peggy has always been my go to person and has taken care of all my insurance needs! She’s very easy to talk to and has many years experience with State Farm."
We responded:
"We appreciate your business Susie and thank you for your loyalty to our agency and State Farm! Peggy has been providing "good neighbor" service for a long time! Thanks for the 5 star review!"
Darci Barber
December 1, 2025
5
out of
5
rating by Darci Barber
"Couldn’t reccomend enough Brian and Melissa enough. Quick quote and insurance coverage within hours of request! Thank you!!"
We responded:
"We are so excited to have you as a customer in our agency! Thanks so much for the 5 star review!"
doc
December 1, 2025
1
out of
5
rating by doc
"I wouldn't trust them and if you do use them watch what they do"
We responded:
"UPDATE: We have received no response from this individual regarding his review. We also are fairly confident that this is not a customer of our agency. Based on his other negative reviews of local business, we can only conclude that this was a random spam review. It has been reported to Google. Hello Doc, we would be interested in hearing more about your specific situation to help better understand your comment. Our team has over 90 years of insurance experience and are dedicated in making sure our customers are taken care of with the utmost integrity. Thanks and have a great day! We look forward to hearing from you."
Alvaro Díaz
November 18, 2025
5
out of
5
rating by Alvaro Díaz
"State Farm takes good care of our policies! Thank you Peggy Sullivan!"
We responded:
"We appreciate your business Alvaro and thanks for the great review! Peggy loves serving our customers and making sure they are taken care of!"
bmwdave44
November 18, 2025
5
out of
5
rating by bmwdave44
"Melissa Reynolds Has a Great attention to detail. She always is super helpful and prepared to handle all of my insurance needs. I love her proactive approach!"
We responded:
"Thank you for taking the time to send us feedback! We are so glad you had great customer service experience with Melissa! Thank you for the 5 star rating!"